1. Time limits on service provision

• Time of receiving information: The website vietnammanual.com operates and receives consultation requests from customers (via the contact form or email) 24/7, every day of the week.
• Time of handling and providing direct consulting services: Customer requests will be received, answered and handled by our specialists during working hours:
  • Monday to Friday: Morning 08:00 – 11:30; Afternoon 13:00 – 17:30.
    • Saturday: Morning 08:00 – 12:00 (Requests sent outside these hours or on Saturday afternoons, Sundays and public holidays will be handled with priority on the next working day).
• Objective limitations: The time required to complete administrative procedures (licences, tax, visas, etc.) depends entirely on the working schedule and actual processing time of the competent State authorities.

2. Geographical scope

• Customers served: Vietnam Manual accepts service requests from customers in all countries and territories worldwide who wish to invest or work in Vietnam.
• Service delivery area: Direct services (such as company incorporation, office services, tax filing and temporary residence cards) are currently provided mainly in Ho Chi Minh City, Hanoi and some neighbouring provinces. For other localities, we will assess the feasibility of the case before deciding to accept it.

3. Restrictions on customers

• Individual customers (investors, foreign employees) must be at least 18 years old and have full civil act capacity as prescribed by law.
• Customers (companies/individuals) must provide complete, truthful and valid legal documents (ID card/passport, business licence, consular-legalised documents, etc.).
• Vietnam Manual reserves the right to refuse to provide services if the customer’s business line falls within the list of business lines prohibited from investment in Vietnam, or if the customer shows signs of violating the law, fraud or money laundering, or is unable to provide transparent documentation.

4. Limits on the number of services

Vietnam Manual does not set any maximum or minimum on the number of dossiers or services a customer may request. However, the volume and specific scope of work for each customer will be strictly limited to what has been agreed and signed in the Service Contract. We are not obliged to perform work outside the scope of the contract without a supplementary written agreement.

5. Conditions on service availability

The provision of services by Vietnam Manual may be suspended, delayed or interrupted for objective reasons in the following cases:

• The website vietnammanual.com or the State authorities’ online portals (the Public Service Portal, the National Business Registration Portal, etc.) require scheduled maintenance or experience technical problems.
• Natural disasters, epidemics, force majeure events, or sudden changes in State policies or laws that directly affect the processing of dossiers.

When any of the above occurs, Vietnam Manual undertakes to notify customers promptly and to make every effort to offer the most appropriate support and solutions.

• After a customer submits a request via the website, Vietnam Manual will contact the customer to provide detailed advice. Once the terms have been agreed, the two parties will sign a Service Contract. Tasks such as drafting, filing and providing explanations to authorities will be carried out directly by our specialists under the customer’s lawful authorisation.
• Services are performed at the Vietnam Manual office, at the customer’s company premises, or at the competent State authorities.
• The time for performing and completing the services is specified in each Contract. This time limit may vary depending on the actual processing time of the State authorities.
• Any costs arising outside the contract (such as changes in government fees or additional translation fees) will be notified in advance by Vietnam Manual and incurred only with the customer’s approval.

2. Cases of service termination

The provision of services may be terminated in the following cases:

• Both parties have fulfilled all their obligations under the Contract.
• The customer submits a request to cancel/terminate the service in accordance with the conditions agreed in the Contract.
• Both parties agree to terminate the Contract early for objective reasons (force majeure, changes in the law).
• Vietnam Manual unilaterally terminates the service if the customer commits a serious breach (late payment beyond the prescribed time limit, provision of forged records/documents, or requests to carry out unlawful acts).

3. Procedure, response time and time of contract termination

To ensure flexibility and suitability for the specific nature of each specialised consulting service, the entire contract termination procedure will be carried out in strict compliance with the specific terms agreed in the Service Contract signed between the two parties. Customers are kindly requested to refer directly to these provisions in the contract to follow the correct procedure and protect their rights when they wish to terminate early.

4. Settlement of consequences and payment of fees upon termination

When the service is terminated early, the settlement of all consequences and the method of paying fees will be carried out in accordance with the terms agreed in the Service Contract signed between the two parties. Specifically:

• The collection and return of all original documents, records and related legal papers will be carried out in accordance with the procedure and time limits set out in the contract.
• The settlement method, including determining the volume of work performed by our specialists, the government fees actually paid, and the obligation to pay any outstanding fees or to offset and refund any excess advance paid by the customer, will follow the payment terms agreed by both parties from the outset.

1. Payment methods

Given the nature of our legal and accounting services for businesses, we apply 2 main payment methods. Customers may choose the most suitable method after both parties have signed the contract or confirmed the quotation:

• Bank transfer (preferred): The customer pays the service fee by transfer to Vietnam Manual’s corporate bank account. The account number, bank and transfer reference will be provided in detail in the Service Contract or in the VAT Invoice/Payment Request sent to the customer.
• Cash payment: Applicable to small-value transactions or to customers who wish to pay in person. Please make payment at the Vietnam Manual office. We will issue a valid receipt and VAT Invoice at the time of payment.

2. Refund method upon termination of services

Where both parties agree to terminate the service early, or the service cannot continue for objective reasons, Vietnam Manual applies the following refund policy:

• Refund principle: Vietnam Manual will refund the service fees paid by the customer after deducting the proportion of work already performed by our specialists and any fees/taxes actually paid to State authorities (if any).
• Refund method: 100% of the refund will be paid by bank transfer to the same account that the customer or the customer’s company used for the original payment (or to another account designated by the customer in writing).
• Processing time: The refund will be made within 03 – 05 working days from the date both parties sign the contract liquidation minutes or agree in writing on the refund amount.

1. Prices of services provided

All service fees will be set out in a detailed quotation and sent directly to the customer for agreement before the contract is signed. In each quotation, we undertake to state clearly:

• Whether the service fee includes or excludes Value Added Tax (VAT).
• Other costs arising in connection with the performance of the service (if any), such as government fees, document courier charges, translation fees, etc.

2. Fee policy for sellers

The website vietnammanual.com operates as an e-commerce website and only provides information on and services performed by Viet Nam Manual Company Limited itself.

The website does not operate as an e-commerce trading platform; therefore, we do not provide account opening, account maintenance or order processing services for any third-party seller or partner. Accordingly, policies on fee schedules and methods of charging service fees to sellers do not apply to our platform.

To ensure that support is provided as quickly and effectively as possible, we apply the following complaint receipt and resolution procedure:

1. Channels for receiving complaints

Customers may submit complaints and feedback through the following channels:

• Online (preferred): Send an email to consulting@vietnammanual.com or a WhatsApp message to 035 9527 482.
• In person: Call the Hotline at 035 9527 482 or visit our office at: Room 903, 9th Floor, Diamond Plaza Building, 34 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City.
  • Handling procedure

Step 1 – Receipt: The customer submits the complaint (with photos, contracts, receipts, etc., if any) through the above channels.

Step 2 – Verification: The Board of Directors and the relevant department check and verify the information, identify the cause, and inform the customer of the proposed resolution.

Step 3 – Resolution: Vietnam Manual proposes a solution (correcting the dossier, refunding fees, compensation, etc.). Both parties give priority to negotiation and conciliation. If no agreement is reached, the matter will be referred to the competent authority or a Court in Ho Chi Minh City for resolution.

• Resolution time limits
• Initial response (acknowledgement of receipt): within 24 – 48 working hours.
• Ordinary issues: handled within 1 – 3 working days.
• Complex complaints: reviewed in depth and fully resolved within 7 – 10 working days.
  • Tools and measures to support resolution

To ensure that complaints are handled transparently and effectively, Vietnam Manual applies the following tools and supporting measures:

• Internal electronic records system: Allows the Board of Directors to quickly retrieve correspondence emails, contracts, accounting documents and filing progress in order to verify the accuracy of the complaint.
• Online/in-person meetings: We provide video meeting tools (Google Meet, Zoom) or invite customers to our office to meet directly with the specialist in charge and the Board of Directors to compare information, explain the applicable law and resolve any issues.

Pursuant to Point b, Clause 1, Article 11 of the Law on E-commerce No. 122/2025/QH15 and Article 5 of Decree No. 248/2026/ND-CP, Vietnam Manual is committed to fully protecting the personal information of customers when they access and use our online services, as follows:

1. Purpose and scope of collection of user informationPurpose:To receive consultation requests and deliver legal services relating to investment, enterprises, accounting – tax, and human resources – foreign employee management.To communicate with customers, send quotations, and enter into and manage the performance of consulting service contracts.To send legal newsletters with the customer’s consent, compile website traffic statistics to improve the website, and fulfil obligations at the request of competent state authorities.Scope of information collected:Personal and contact information: full name, nationality, ID card/passport number, job title, phone number, email.Enterprise and project information: company name, tax code, address, business lines, capital structure, finance – accounting information and consulting requirements.In-depth records after the contract is signed: CVs, qualifications and personal identity documents required for legal dossiers.Technical data: IP address, cookies, browser type, website browsing history (Google Analytics).
   1. Scope of use of information
2. Personal information collected is used only within the Company for the purpose of providing services to customers.
3. Information is shared with third parties only where: (i) the customer has given explicit consent; or (ii) it is provided to competent state authorities for licensing applications or inspections and audits in accordance with the law.
   1. Information retention period
4. For consultation requests that do not result in a contract, information is retained for a maximum of 24 months from the last contact.
5. Data associated with contracts and accounting documents will be retained for the period prescribed by applicable law.
6. When the above retention period expires or the purpose of data processing has been fulfilled, all personal data will be securely deleted or anonymised in strict compliance with applicable law.
   1. Organisations and individuals who may access personal information

Personal information is kept strictly confidential and may only be accessed by: (i) the Management Board and the consultants of Vietnam Manual who directly handle the customer’s dossier; and (ii) competent state authorities, when we act on the customer’s behalf in licensing procedures or when the authorities request an inspection or audit as prescribed by law.

• Measures to secure user information and data
• Encrypted transmission: The website uses a secure HTTPS connection (SSL protocol) to protect all data transmitted between users and the system.
• Access control and authorisation: Access to the website is strictly controlled; only personnel directly in charge are permitted to access data. All administrator accounts are strictly protected.
• Data security and backup: System data is backed up regularly to prevent incidents and ensure the integrity of information.
  • Methods and procedures for data subjects to view, edit or request the editing of their data on the platform

The website vietnammanual.com currently does not offer a function for users to create and manage personal online accounts. All customer records are managed directly by our team of specialists through our internal storage system.

To view, check, update or request the editing of their information, customers may use the following methods:

• Direct communication: Contact the specialist directly handling your dossier (by email, WhatsApp or phone) to request updates or corrections.
• Official channels: Send a request to view, edit or have your data edited via email: consulting@vietnammanual.com or Hotline / WhatsApp: 035 9527 482
• Processing procedure: A Vietnam Manual specialist will verify the identity of the requester (via the registered email or phone number). After verification, we will update the data and respond to the customer as soon as possible.
  • Methods and procedures for receiving requests from data subjects to delete, destroy or restrict the processing of the data they have provided

When a customer wishes to withdraw consent, or to request the deletion or restriction of processing of the personal data they have provided, the procedure is as follows:

• Step 1: Send a written request or an email to our official address: consulting@vietnammanual.com with the subject line “Request for data deletion/restriction of processing”.
• Step 2: Our Customer Care Department verifies the requester’s identity.
• Step 3: We confirm receipt of the request within 02 working days and process it within 10 working days, unless the law provides for a different time limit. Upon completion, we will notify the customer by email.

Note: Requests for data deletion will not be executed for accounting documents and tax records that must be retained by law for tax inspections, or for service contracts that are still in force.

• Methods and procedures for receiving and resolving complaints, requests and feedback from data subjects regarding information security

If customers discover that their personal information or company records have been misused or leaked, they have the right to file a complaint with Vietnam Manual via email at consulting@vietnammanual.com or Hotline 035 9527 482.

All complaints relating to customer data protection will be received, verified and handled by Vietnam Manual in accordance with the procedures and time limits set out in detail in Section II. Methods of Receiving and Resolving Feedback, Requests and Complaints.

We are committed to always taking timely remedial measures, compensating for damage (if any), and giving priority to resolving all disputes through negotiation and conciliation before referring them to the competent State authority or Court.

Once a business is established in Vietnam, the investor may still need to manage accounting and tax, employees, payroll, immigration, recruitment and ongoing compliance.

This is why VIETNAM MANUAL takes an end-to-end approach.

Before establishment

We help investors understand their business model, licensing requirements and the practical steps needed to establish a business in Vietnam.

During establishment

We support company formation and relevant licensing procedures, helping investors prepare the required documentation and understand the process.

After establishment

Once the company starts operating, our support can continue through:

• Accounting & Tax – accounting, tax reporting and compliance support.

• HR & Payroll – employment administration, payroll, PIT and social insurance support.

• Visa, TRC & Work Permit – support for foreign founders, managers, experts and employees.

• Recruitment & Outsourcing – support when businesses need local talent or outsourced resources.

• M&A & Real Estate – additional support for investors considering broader investment or business opportunities.

The key idea is simple: Company formation is not the destination. It is the first step.

Foreign investors need a local partner who understands the practical requirements of operating in Vietnam.

At VIETNAM MANUAL, our mission is to help foreign investors build, operate and grow their businesses in Vietnam with greater confidence.

VIETNAM MANUAL – Your Partner for Doing Business in Vietnam.

Here are five areas to consider.

1. Start with the right business model

Before applying for a license, clarify what you actually want to do in Vietnam.

Your business activities, target customers, investment structure and operating model can affect the appropriate setup and licensing requirements.

2. Check licensing and business lines carefully

Different activities may have different licensing or market-access considerations.

It is important to identify the intended business activities and relevant requirements before submitting the application.

3. Plan accounting and tax from the beginning

Company establishment is only the beginning.

After establishment, the company may have accounting, tax reporting, VAT, CIT, PIT and other compliance responsibilities.

Understanding these obligations early can help investors avoid unnecessary problems later.

4. Think about HR and payroll

If you plan to hire employees in Vietnam, you should consider employment contracts, payroll, personal income tax and social insurance requirements.

If you plan to bring foreign employees to Vietnam, visa and work permit matters should also be considered.

5. Think beyond company formation

A company may receive its license, but the business journey continues.

Foreign investors may need ongoing support with tax, accounting, HR, payroll, immigration, compliance, recruitment and other local matters.

At VIETNAM MANUAL, we support foreign investors at both the pre-establishment and post-establishment stages.

Business Model → Licensing → Accounting & Tax → HR & Payroll → Visa & Work Permit → Compliance → Local Support

Getting the foundation right can make the journey much easier.

VIETNAM MANUAL – Your Partner for Doing Business in Vietnam.

If you are considering setting up a business in Vietnam, let’s have a coffee and discuss your plan. ☕🇻🇳

☀️This is where VIETNAM MANUAL comes in

We provide one-stop business solutions for foreign investors doing business in Vietnam, supporting clients from the early stage of planning and company formation through day-to-day operations.

Our key services include:

• Company Formation & Business Licensing
• Tax & Accounting
• HR & Payroll
• Visa, Temporary Residence Card (TRC) & Work Permit
• M&A & Real Estate Advisory
• Outsourcing & Recruitment Services
• Other business support services

Our role is not simply to help a foreign investor obtain a business license. We aim to help clients build the right foundation for doing business in Vietnam.

A successful business needs the right combination of business model, licensing, accounting and tax, HR and payroll, immigration and compliance.

We support both the pre-establishment and post-establishment stages, helping foreign investors understand what needs to be done and coordinate the necessary local support.

Whether you are considering entering Vietnam, establishing a company, hiring employees, recruiting foreign experts or looking for ongoing business support, we are ready to connect.

🌱VIETNAM MANUAL

Your Partner for Doing Business in Vietnam

Before you take your first step into Vietnam, let’s have a coffee — and let us help you get it right. ☕🇻🇳

VIETNAM MANUAL TEAM

Although the statutory basic salary primarily applies to state-sector employees, including officials, civil servants, public employees, and armed forces personnel, the increase also has important implications for private-sector businesses. The statutory pay rate serves as the benchmark for calculating caps and contribution thresholds under Vietnam’s mandatory labor contribution system. Under Vietnam’s labor regulations, the maximum salary used for calculating compulsory social insurance and health insurance contributions is capped at 20 times the statutory basic salary.

 Following the new decree, the new capped salary level for contribution purposes will rise accordingly: from VND 46.8million to 50.6million. Employees whose salaries exceed the new threshold may also see higher payroll deductions for mandatory insurance contributions.

VIETNAM MANUAL TEAM, JUL2026