{"id":6170,"date":"2026-11-01T14:46:37","date_gmt":"2026-11-01T14:46:37","guid":{"rendered":"https:\/\/vietnammanual.com\/?p=6170"},"modified":"2026-11-01T14:46:38","modified_gmt":"2026-11-01T14:46:38","slug":"receiving-and-resolving-feedback-requests-and-complaints","status":"publish","type":"post","link":"https:\/\/vietnammanual.com\/vi\/2026\/11\/01\/receiving-and-resolving-feedback-requests-and-complaints\/","title":{"rendered":"Ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i"},"content":{"rendered":"

T\u1ea1i Vietnam Manual, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1edbc \u0111o cao nh\u1ea5t cho ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Ch\u00fang t\u00f4i tr\u00e2n tr\u1ecdng m\u1ecdi g\u00f3p \u00fd, ph\u1ea3n h\u1ed3i v\u00e0 cam k\u1ebft c\u00f9ng kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch minh b\u1ea1ch, th\u1ea5u \u0111\u00e1o.<\/p>\n\n\n\n

\u0110\u1ec3 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t, ch\u00fang t\u00f4i \u00e1p d\u1ee5ng quy tr\u00ecnh ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i nh\u01b0 sau:<\/p>\n\n\n\n

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  1. K\u00eanh ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/em><\/li>\n<\/ol>\n\n\n\n

    Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i, ph\u1ea3n \u00e1nh qua c\u00e1c k\u00eanh sau:<\/p>\n\n\n\n

      \n
    • Tr\u1ef1c tuy\u1ebfn (\u01b0u ti\u00ean): G\u1eedi email \u0111\u1ebfn consulting@vietnammanual.com ho\u1eb7c nh\u1eafn WhatsApp \u0111\u1ebfn s\u1ed1 035 9527 482.<\/li>\n\n\n\n
    • Tr\u1ef1c ti\u1ebfp: G\u1ecdi Hotline 035 9527 482 ho\u1eb7c \u0111\u1ebfn v\u0103n ph\u00f2ng c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i: Ph\u00f2ng 903, T\u1ea7ng 9, T\u00f2a nh\u00e0 Diamond Plaza, 34 L\u00ea Du\u1ea9n, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, TP. H\u1ed3 Ch\u00ed Minh.\n
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      • Quy tr\u00ecnh x\u1eed l\u00fd<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

        B\u01b0\u1edbc 1 \u2013 Ti\u1ebfp nh\u1eadn: Kh\u00e1ch h\u00e0ng g\u1eedi khi\u1ebfu n\u1ea1i (k\u00e8m h\u00ecnh \u1ea3nh, h\u1ee3p \u0111\u1ed3ng, bi\u00ean nh\u1eadn\u2026 n\u1ebfu c\u00f3) qua c\u00e1c k\u00eanh n\u00eau tr\u00ean.<\/p>\n\n\n\n

        B\u01b0\u1edbc 2 \u2013 X\u00e1c minh: Ban Gi\u00e1m \u0111\u1ed1c v\u00e0 b\u1ed9 ph\u1eadn li\u00ean quan ki\u1ec3m tra, x\u00e1c minh th\u00f4ng tin, x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n v\u00e0 th\u00f4ng b\u00e1o h\u01b0\u1edbng gi\u1ea3i quy\u1ebft d\u1ef1 ki\u1ebfn cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

        B\u01b0\u1edbc 3 \u2013 Gi\u1ea3i quy\u1ebft: Vietnam Manual \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p (ch\u1ec9nh s\u1eeda h\u1ed3 s\u01a1, ho\u00e0n ph\u00ed, b\u1ed3i th\u01b0\u1eddng\u2026). Hai b\u00ean \u01b0u ti\u00ean th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn, v\u1ee5 vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a ra c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n ho\u1eb7c T\u00f2a \u00e1n t\u1ea1i TP. H\u1ed3 Ch\u00ed Minh \u0111\u1ec3 gi\u1ea3i quy\u1ebft.<\/p>\n\n\n\n

          \n
        • Th\u1eddi h\u1ea1n gi\u1ea3i quy\u1ebft<\/em><\/li>\n\n\n\n
        • Ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u (x\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn): trong v\u00f2ng 24 \u2013 48 gi\u1edd l\u00e0m vi\u1ec7c.<\/li>\n\n\n\n
        • V\u1ea5n \u0111\u1ec1 th\u00f4ng th\u01b0\u1eddng: x\u1eed l\u00fd trong v\u00f2ng 1 \u2013 3 ng\u00e0y l\u00e0m vi\u1ec7c.<\/li>\n\n\n\n
        • Khi\u1ebfu n\u1ea1i ph\u1ee9c t\u1ea1p: \u0111\u01b0\u1ee3c xem x\u00e9t k\u1ef9 v\u00e0 gi\u1ea3i quy\u1ebft d\u1ee9t \u0111i\u1ec3m trong v\u00f2ng 7 \u2013 10 ng\u00e0y l\u00e0m vi\u1ec7c.\n
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          • C\u00f4ng c\u1ee5 v\u00e0 bi\u1ec7n ph\u00e1p h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

            \u0110\u1ec3 b\u1ea3o \u0111\u1ea3m khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c x\u1eed l\u00fd minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3, Vietnam Manual \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 bi\u1ec7n ph\u00e1p h\u1ed7 tr\u1ee3 sau:<\/p>\n\n\n\n

              \n
            • H\u1ec7 th\u1ed1ng l\u01b0u tr\u1eef h\u1ed3 s\u01a1 \u0111i\u1ec7n t\u1eed n\u1ed9i b\u1ed9: Gi\u00fap Ban Gi\u00e1m \u0111\u1ed1c nhanh ch\u00f3ng tra c\u1ee9u email trao \u0111\u1ed5i, h\u1ee3p \u0111\u1ed3ng, ch\u1ee9ng t\u1eeb k\u1ebf to\u00e1n v\u00e0 ti\u1ebfn \u0111\u1ed9 n\u1ed9p h\u1ed3 s\u01a1 \u0111\u1ec3 x\u00e1c minh t\u00ednh ch\u00ednh x\u00e1c c\u1ee7a khi\u1ebfu n\u1ea1i.<\/li>\n\n\n\n
            • H\u1ecdp tr\u1ef1c tuy\u1ebfn\/tr\u1ef1c ti\u1ebfp: Ch\u00fang t\u00f4i cung c\u1ea5p c\u00f4ng c\u1ee5 h\u1ecdp video (Google Meet, Zoom) ho\u1eb7c m\u1eddi kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u0103n ph\u00f2ng g\u1eb7p tr\u1ef1c ti\u1ebfp chuy\u00ean vi\u00ean ph\u1ee5 tr\u00e1ch v\u00e0 Ban Gi\u00e1m \u0111\u1ed1c \u0111\u1ec3 \u0111\u1ed1i chi\u1ebfu th\u00f4ng tin, gi\u1ea3i th\u00edch quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt \u00e1p d\u1ee5ng v\u00e0 gi\u1ea3i quy\u1ebft v\u01b0\u1edbng m\u1eafc.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

              At Vietnam Manual, client satisfaction is the highest measure of our service quality. We value all comments and feedback and are committed to working with our customers to resolve any issue transparently and thoroughly. To ensure that support is provided as quickly and effectively as possible, we apply the following complaint receipt and resolution procedure: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[255],"tags":[],"class_list":["post-6170","post","type-post","status-publish","format-standard","hentry","category-website-policies"],"_links":{"self":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts\/6170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/comments?post=6170"}],"version-history":[{"count":1,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts\/6170\/revisions"}],"predecessor-version":[{"id":6171,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts\/6170\/revisions\/6171"}],"wp:attachment":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/media?parent=6170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/categories?post=6170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/tags?post=6170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}