{"id":6176,"date":"2026-11-01T15:01:03","date_gmt":"2026-11-01T15:01:03","guid":{"rendered":"https:\/\/vietnammanual.com\/?p=6176"},"modified":"2026-11-01T15:01:04","modified_gmt":"2026-11-01T15:01:04","slug":"service-provision-service-termination-and-refund-policy","status":"publish","type":"post","link":"https:\/\/vietnammanual.com\/vi\/2026\/11\/01\/service-provision-service-termination-and-refund-policy\/","title":{"rendered":"Ch\u00ednh s\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5, ch\u1ea5m d\u1ee9t d\u1ecbch v\u1ee5 v\u00e0 ho\u00e0n ti\u1ec1n"},"content":{"rendered":"
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  1. Ph\u01b0\u01a1ng th\u1ee9c cung c\u1ea5p d\u1ecbch v\u1ee5<\/em><\/li>\n<\/ol>\n\n\n\n
      \n
    • Sau khi kh\u00e1ch h\u00e0ng g\u1eedi y\u00eau c\u1ea7u qua website, Vietnam Manual s\u1ebd li\u00ean h\u1ec7 \u0111\u1ec3 t\u01b0 v\u1ea5n chi ti\u1ebft. Khi \u0111\u00e3 th\u1ed1ng nh\u1ea5t c\u00e1c \u0111i\u1ec1u kho\u1ea3n, hai b\u00ean k\u00fd H\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5. C\u00e1c c\u00f4ng vi\u1ec7c nh\u01b0 so\u1ea1n th\u1ea3o, n\u1ed9p h\u1ed3 s\u01a1 v\u00e0 gi\u1ea3i tr\u00ecnh v\u1edbi c\u01a1 quan nh\u00e0 n\u01b0\u1edbc do chuy\u00ean vi\u00ean c\u1ee7a ch\u00fang t\u00f4i tr\u1ef1c ti\u1ebfp th\u1ef1c hi\u1ec7n theo \u1ee7y quy\u1ec1n h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n
    • D\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ea1i v\u0103n ph\u00f2ng Vietnam Manual, t\u1ea1i tr\u1ee5 s\u1edf c\u00f4ng ty c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c t\u1ea1i c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n.<\/li>\n\n\n\n
    • Th\u1eddi gian th\u1ef1c hi\u1ec7n v\u00e0 ho\u00e0n th\u00e0nh d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c ghi r\u00f5 trong t\u1eebng H\u1ee3p \u0111\u1ed3ng. Th\u1eddi h\u1ea1n n\u00e0y c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y theo th\u1eddi gian x\u1eed l\u00fd th\u1ef1c t\u1ebf c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc.<\/li>\n\n\n\n
    • M\u1ecdi chi ph\u00ed ph\u00e1t sinh ngo\u00e0i h\u1ee3p \u0111\u1ed3ng (nh\u01b0 thay \u0111\u1ed5i l\u1ec7 ph\u00ed nh\u00e0 n\u01b0\u1edbc ho\u1eb7c ph\u00e1t sinh th\u00eam ph\u00ed d\u1ecbch thu\u1eadt) s\u1ebd \u0111\u01b0\u1ee3c Vietnam Manual th\u00f4ng b\u00e1o tr\u01b0\u1edbc v\u00e0 ch\u1ec9 ph\u00e1t sinh khi c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n

      2. C\u00e1c tr\u01b0\u1eddng h\u1ee3p ch\u1ea5m d\u1ee9t d\u1ecbch v\u1ee5<\/em><\/p>\n\n\n\n

      Vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 ch\u1ea5m d\u1ee9t trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n\n\n\n

        \n
      • Hai b\u00ean \u0111\u00e3 ho\u00e0n th\u00e0nh to\u00e0n b\u1ed9 ngh\u0129a v\u1ee5 theo H\u1ee3p \u0111\u1ed3ng.<\/li>\n\n\n\n
      • Kh\u00e1ch h\u00e0ng g\u1eedi y\u00eau c\u1ea7u h\u1ee7y\/ch\u1ea5m d\u1ee9t d\u1ecbch v\u1ee5 theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u00e3 th\u1ecfa thu\u1eadn trong H\u1ee3p \u0111\u1ed3ng.<\/li>\n\n\n\n
      • Hai b\u00ean th\u1ecfa thu\u1eadn ch\u1ea5m d\u1ee9t H\u1ee3p \u0111\u1ed3ng tr\u01b0\u1edbc h\u1ea1n v\u00ec l\u00fd do kh\u00e1ch quan (s\u1ef1 ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng, thay \u0111\u1ed5i ph\u00e1p lu\u1eadt).<\/li>\n\n\n\n
      • Vietnam Manual \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t d\u1ecbch v\u1ee5 n\u1ebfu kh\u00e1ch h\u00e0ng vi ph\u1ea1m nghi\u00eam tr\u1ecdng (ch\u1eadm thanh to\u00e1n qu\u00e1 th\u1eddi h\u1ea1n quy \u0111\u1ecbnh, cung c\u1ea5p h\u1ed3 s\u01a1\/gi\u1ea5y t\u1edd gi\u1ea3 m\u1ea1o ho\u1eb7c y\u00eau c\u1ea7u th\u1ef1c hi\u1ec7n h\u00e0nh vi tr\u00e1i ph\u00e1p lu\u1eadt).<\/li>\n<\/ul>\n\n\n\n

        3. Th\u1ee7 t\u1ee5c, th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 th\u1eddi \u0111i\u1ec3m ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng<\/em><\/p>\n\n\n\n

        \u0110\u1ec3 b\u1ea3o \u0111\u1ea3m s\u1ef1 linh ho\u1ea1t v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1eb7c th\u00f9 c\u1ee7a t\u1eebng d\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n chuy\u00ean ng\u00e0nh, to\u00e0n b\u1ed9 th\u1ee7 t\u1ee5c ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang theo c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u1ee5 th\u1ec3 \u0111\u00e3 th\u1ecfa thu\u1eadn trong H\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 k\u00fd gi\u1eefa hai b\u00ean. K\u00ednh \u0111\u1ec1 ngh\u1ecb kh\u00e1ch h\u00e0ng tham kh\u1ea3o tr\u1ef1c ti\u1ebfp c\u00e1c \u0111i\u1ec1u kho\u1ea3n n\u00e0y trong h\u1ee3p \u0111\u1ed3ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u00fang th\u1ee7 t\u1ee5c v\u00e0 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i c\u1ee7a m\u00ecnh khi mu\u1ed1n ch\u1ea5m d\u1ee9t tr\u01b0\u1edbc h\u1ea1n.<\/p>\n\n\n\n

        4. Gi\u1ea3i quy\u1ebft h\u1eadu qu\u1ea3 v\u00e0 thanh to\u00e1n ph\u00ed khi ch\u1ea5m d\u1ee9t<\/em><\/p>\n\n\n\n

        Khi d\u1ecbch v\u1ee5 ch\u1ea5m d\u1ee9t tr\u01b0\u1edbc h\u1ea1n, vi\u1ec7c gi\u1ea3i quy\u1ebft m\u1ecdi h\u1eadu qu\u1ea3 v\u00e0 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ph\u00ed \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00e1c \u0111i\u1ec1u kho\u1ea3n \u0111\u00e3 th\u1ecfa thu\u1eadn trong H\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 k\u00fd gi\u1eefa hai b\u00ean. C\u1ee5 th\u1ec3:<\/p>\n\n\n\n

          \n
        • Vi\u1ec7c thu h\u1ed3i v\u00e0 ho\u00e0n tr\u1ea3 to\u00e0n b\u1ed9 b\u1ea3n g\u1ed1c t\u00e0i li\u1ec7u, h\u1ed3 s\u01a1 v\u00e0 gi\u1ea5y t\u1edd ph\u00e1p l\u00fd li\u00ean quan \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo tr\u00ecnh t\u1ef1, th\u1eddi h\u1ea1n quy \u0111\u1ecbnh trong h\u1ee3p \u0111\u1ed3ng.<\/li>\n\n\n\n
        • Ph\u01b0\u01a1ng th\u1ee9c quy\u1ebft to\u00e1n, bao g\u1ed3m x\u00e1c \u0111\u1ecbnh kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c chuy\u00ean vi\u00ean c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 th\u1ef1c hi\u1ec7n, l\u1ec7 ph\u00ed nh\u00e0 n\u01b0\u1edbc \u0111\u00e3 th\u1ef1c n\u1ed9p, ngh\u0129a v\u1ee5 thanh to\u00e1n ph\u1ea7n ph\u00ed c\u00f2n thi\u1ebfu ho\u1eb7c b\u00f9 tr\u1eeb v\u00e0 ho\u00e0n l\u1ea1i ph\u1ea7n t\u1ea1m \u1ee9ng th\u1eeba c\u1ee7a kh\u00e1ch h\u00e0ng, s\u1ebd tu\u00e2n theo \u0111i\u1ec1u kho\u1ea3n thanh to\u00e1n hai b\u00ean \u0111\u00e3 th\u1ed1ng nh\u1ea5t t\u1eeb \u0111\u1ea7u.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

          2. Cases of service termination The provision of services may be terminated in the following cases: 3. Procedure, response time and time of contract termination To ensure flexibility and suitability for the specific nature of each specialised consulting service, the entire contract termination procedure will be carried out in strict compliance with the specific terms […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[255],"tags":[],"class_list":["post-6176","post","type-post","status-publish","format-standard","hentry","category-website-policies"],"_links":{"self":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts\/6176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/comments?post=6176"}],"version-history":[{"count":1,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts\/6176\/revisions"}],"predecessor-version":[{"id":6177,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/posts\/6176\/revisions\/6177"}],"wp:attachment":[{"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/media?parent=6176"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/categories?post=6176"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vietnammanual.com\/vi\/wp-json\/wp\/v2\/tags?post=6176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}