To ensure service quality and transparency throughout our cooperation, Viet Nam Manual Company Limited clearly sets out the conditions and restrictions on the provision of legal, accounting, tax and visa consulting services to customers as follows:
- Time limits on service provision
- Time of receiving information: The website vietnammanual.com operates and receives consultation requests from customers (via the contact form or email) 24/7, every day of the week.
- Time of handling and providing direct consulting services: Customer requests will be received, answered and handled by our specialists during working hours:
- Monday to Friday: Morning 08:00 – 11:30; Afternoon 13:00 – 17:30.
- Saturday: Morning 08:00 – 12:00 (Requests sent outside these hours or on Saturday afternoons, Sundays and public holidays will be handled with priority on the next working day).
- Monday to Friday: Morning 08:00 – 11:30; Afternoon 13:00 – 17:30.
- Objective limitations: The time required to complete administrative procedures (licences, tax, visas, etc.) depends entirely on the working schedule and actual processing time of the competent State authorities.
2. Geographical scope
- Customers served: Vietnam Manual accepts service requests from customers in all countries and territories worldwide who wish to invest or work in Vietnam.
- Service delivery area: Direct services (such as company incorporation, office services, tax filing and temporary residence cards) are currently provided mainly in Ho Chi Minh City, Hanoi and some neighbouring provinces. For other localities, we will assess the feasibility of the case before deciding to accept it.
3. Restrictions on customers
- Individual customers (investors, foreign employees) must be at least 18 years old and have full civil act capacity as prescribed by law.
- Customers (companies/individuals) must provide complete, truthful and valid legal documents (ID card/passport, business licence, consular-legalised documents, etc.).
- Vietnam Manual reserves the right to refuse to provide services if the customer’s business line falls within the list of business lines prohibited from investment in Vietnam, or if the customer shows signs of violating the law, fraud or money laundering, or is unable to provide transparent documentation.
4. Limits on the number of services
Vietnam Manual does not set any maximum or minimum on the number of dossiers or services a customer may request. However, the volume and specific scope of work for each customer will be strictly limited to what has been agreed and signed in the Service Contract. We are not obliged to perform work outside the scope of the contract without a supplementary written agreement.
5. Conditions on service availability
The provision of services by Vietnam Manual may be suspended, delayed or interrupted for objective reasons in the following cases:
- The website vietnammanual.com or the State authorities’ online portals (the Public Service Portal, the National Business Registration Portal, etc.) require scheduled maintenance or experience technical problems.
- Natural disasters, epidemics, force majeure events, or sudden changes in State policies or laws that directly affect the processing of dossiers.
When any of the above occurs, Vietnam Manual undertakes to notify customers promptly and to make every effort to offer the most appropriate support and solutions.