This Policy is issued by VIET NAM MANUAL COMPANY LIMITED (Vietnamese name: CÔNG TY TNHH CẨM NANG VIỆT NAM; Enterprise Code: 0316689298; hereinafter referred to as “Vietnam Manual” or the “Company”), pursuant to the Law on E-commerce No. 122/2025/QH15, Decree No. 248/2026/ND-CP and the Law on Personal Data Protection 2025 (Law No. 91/2025/QH15).
Pursuant to Point b, Clause 1, Article 11 of the Law on E-commerce No. 122/2025/QH15 and Article 5 of Decree No. 248/2026/ND-CP, Vietnam Manual is committed to fully protecting the personal information of customers when they access and use our online services, as follows:
- Purpose and scope of collection of user informationPurpose:To receive consultation requests and deliver legal services relating to investment, enterprises, accounting – tax, and human resources – foreign employee management.To communicate with customers, send quotations, and enter into and manage the performance of consulting service contracts.To send legal newsletters with the customer’s consent, compile website traffic statistics to improve the website, and fulfil obligations at the request of competent state authorities.Scope of information collected:Personal and contact information: full name, nationality, ID card/passport number, job title, phone number, email.Enterprise and project information: company name, tax code, address, business lines, capital structure, finance – accounting information and consulting requirements.In-depth records after the contract is signed: CVs, qualifications and personal identity documents required for legal dossiers.Technical data: IP address, cookies, browser type, website browsing history (Google Analytics).
- Scope of use of information
- Personal information collected is used only within the Company for the purpose of providing services to customers.
- Information is shared with third parties only where: (i) the customer has given explicit consent; or (ii) it is provided to competent state authorities for licensing applications or inspections and audits in accordance with the law.
- Information retention period
- For consultation requests that do not result in a contract, information is retained for a maximum of 24 months from the last contact.
- Data associated with contracts and accounting documents will be retained for the period prescribed by applicable law.
- When the above retention period expires or the purpose of data processing has been fulfilled, all personal data will be securely deleted or anonymised in strict compliance with applicable law.
- Organisations and individuals who may access personal information
Personal information is kept strictly confidential and may only be accessed by: (i) the Management Board and the consultants of Vietnam Manual who directly handle the customer’s dossier; and (ii) competent state authorities, when we act on the customer’s behalf in licensing procedures or when the authorities request an inspection or audit as prescribed by law.
- Measures to secure user information and data
- Encrypted transmission: The website uses a secure HTTPS connection (SSL protocol) to protect all data transmitted between users and the system.
- Access control and authorisation: Access to the website is strictly controlled; only personnel directly in charge are permitted to access data. All administrator accounts are strictly protected.
- Data security and backup: System data is backed up regularly to prevent incidents and ensure the integrity of information.
- Methods and procedures for data subjects to view, edit or request the editing of their data on the platform
The website vietnammanual.com currently does not offer a function for users to create and manage personal online accounts. All customer records are managed directly by our team of specialists through our internal storage system.
To view, check, update or request the editing of their information, customers may use the following methods:
- Direct communication: Contact the specialist directly handling your dossier (by email, WhatsApp or phone) to request updates or corrections.
- Official channels: Send a request to view, edit or have your data edited via email: consulting@vietnammanual.com or Hotline / WhatsApp: 035 9527 482
- Processing procedure: A Vietnam Manual specialist will verify the identity of the requester (via the registered email or phone number). After verification, we will update the data and respond to the customer as soon as possible.
- Methods and procedures for receiving requests from data subjects to delete, destroy or restrict the processing of the data they have provided
When a customer wishes to withdraw consent, or to request the deletion or restriction of processing of the personal data they have provided, the procedure is as follows:
- Step 1: Send a written request or an email to our official address: consulting@vietnammanual.com with the subject line “Request for data deletion/restriction of processing”.
- Step 2: Our Customer Care Department verifies the requester’s identity.
- Step 3: We confirm receipt of the request within 02 working days and process it within 10 working days, unless the law provides for a different time limit. Upon completion, we will notify the customer by email.
Note: Requests for data deletion will not be executed for accounting documents and tax records that must be retained by law for tax inspections, or for service contracts that are still in force.
- Methods and procedures for receiving and resolving complaints, requests and feedback from data subjects regarding information security
If customers discover that their personal information or company records have been misused or leaked, they have the right to file a complaint with Vietnam Manual via email at consulting@vietnammanual.com or Hotline 035 9527 482.
All complaints relating to customer data protection will be received, verified and handled by Vietnam Manual in accordance with the procedures and time limits set out in detail in Section II. Methods of Receiving and Resolving Feedback, Requests and Complaints.
We are committed to always taking timely remedial measures, compensating for damage (if any), and giving priority to resolving all disputes through negotiation and conciliation before referring them to the competent State authority or Court.