To provide convenience and ensure transparency in transactions, Viet Nam Manual Company Limited sets out its payment and refund policy for the services provided as follows:
- Payment methods
Given the nature of our legal and accounting services for businesses, we apply 2 main payment methods. Customers may choose the most suitable method after both parties have signed the contract or confirmed the quotation:
- Bank transfer (preferred): The customer pays the service fee by transfer to Vietnam Manual’s corporate bank account. The account number, bank and transfer reference will be provided in detail in the Service Contract or in the VAT Invoice/Payment Request sent to the customer.
- Cash payment: Applicable to small-value transactions or to customers who wish to pay in person. Please make payment at the Vietnam Manual office. We will issue a valid receipt and VAT Invoice at the time of payment.
2. Refund method upon termination of services
Where both parties agree to terminate the service early, or the service cannot continue for objective reasons, Vietnam Manual applies the following refund policy:
- Refund principle: Vietnam Manual will refund the service fees paid by the customer after deducting the proportion of work already performed by our specialists and any fees/taxes actually paid to State authorities (if any).
- Refund method: 100% of the refund will be paid by bank transfer to the same account that the customer or the customer’s company used for the original payment (or to another account designated by the customer in writing).
- Processing time: The refund will be made within 03 – 05 working days from the date both parties sign the contract liquidation minutes or agree in writing on the refund amount.