- Method of service provision
- After a customer submits a request via the website, Vietnam Manual will contact the customer to provide detailed advice. Once the terms have been agreed, the two parties will sign a Service Contract. Tasks such as drafting, filing and providing explanations to authorities will be carried out directly by our specialists under the customer’s lawful authorisation.
- Services are performed at the Vietnam Manual office, at the customer’s company premises, or at the competent State authorities.
- The time for performing and completing the services is specified in each Contract. This time limit may vary depending on the actual processing time of the State authorities.
- Any costs arising outside the contract (such as changes in government fees or additional translation fees) will be notified in advance by Vietnam Manual and incurred only with the customer’s approval.
2. Cases of service termination
The provision of services may be terminated in the following cases:
- Both parties have fulfilled all their obligations under the Contract.
- The customer submits a request to cancel/terminate the service in accordance with the conditions agreed in the Contract.
- Both parties agree to terminate the Contract early for objective reasons (force majeure, changes in the law).
- Vietnam Manual unilaterally terminates the service if the customer commits a serious breach (late payment beyond the prescribed time limit, provision of forged records/documents, or requests to carry out unlawful acts).
3. Procedure, response time and time of contract termination
To ensure flexibility and suitability for the specific nature of each specialised consulting service, the entire contract termination procedure will be carried out in strict compliance with the specific terms agreed in the Service Contract signed between the two parties. Customers are kindly requested to refer directly to these provisions in the contract to follow the correct procedure and protect their rights when they wish to terminate early.
4. Settlement of consequences and payment of fees upon termination
When the service is terminated early, the settlement of all consequences and the method of paying fees will be carried out in accordance with the terms agreed in the Service Contract signed between the two parties. Specifically:
- The collection and return of all original documents, records and related legal papers will be carried out in accordance with the procedure and time limits set out in the contract.
- The settlement method, including determining the volume of work performed by our specialists, the government fees actually paid, and the obligation to pay any outstanding fees or to offset and refund any excess advance paid by the customer, will follow the payment terms agreed by both parties from the outset.